9 a.m. to 5 p.m. Monday through Friday, except New York State holidays
Report an outage at any time.

Contact Support


You may email support@hixny.org at any time and our support team will get back to you within one business day.


Our support team is available by chat during regular business hours (posted above). Initiate a chat using the pop-up at the lower right-hand corner of this page, labeled “Chat with an Expert.”

You may use chat outside of regular business hours to submit a request and our support team will get back to you the following business day.



    • Select 2 for support during business hours and to report an outage after hours
    • Select 1 to leave a message for routine support after hours



Support Timeliness Policy

We strive to provide excellent customer service by reviewing and addressing all inquiries in a timely manner.

  • Routine requests for assistance with consent, logins, password resets or similar
      • By phone: Usually resolved during the call
      • By email, postal mail or web form (at bottom of this page): Usually resolved within one business day
  • Advanced requests for assistance with individualized troubleshooting
      • By phone: Triaged during the call
      • By email, postal mail or web form (at bottom of this page): Triaged within one business day
      • An estimated resolution date will be provided for any issues not resolved within one business day, with status updates at least once per week until resolution

How Can We Help You?

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  • This field is for validation purposes and should be left unchanged.

Hixny will not pass this information on to other organizations. 

Hixny for Patients

Learn about the free, secure personal health dashboard available exclusively from Hixny.

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Partners in Quality Care

Find out which providers, organizations and agencies are contributing and using Hixny data.

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New Insights

See the latest stories, healthcare developments and updates from Hixny.

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Hixny will be performing extended maintenance beginning Thursday, December 31 through Friday, January 1. During this time, all services
will be impacted and unavailable—including access to the provider portal.