As of 10/29/2020

As we continue to monitor the evolving situation with ransomware attacks across healthcare, we are confident access to data through Hixny remains secure. Our systems are performing as expected and we are taking every precaution possible to ensure patient care is not impacted.

Please refer to the list of facilities below who have experienced a disruption in services. You will not see new data from these providers, but you will be able to access historical data.

Account NameFacilityDescription
Gouverneur HospitalSt. Lawrence Health SystemHistorical data only. New data is currently not available.
Canton-Potsdam HospitalSt. Lawrence Health SystemHistorical data only. New data is currently not available.
University of Vermont Medical CenterUniversity of Vermont Medical CenterHistorical data only. New data is currently not available.
CVPH HospitalChamplain Valley Physician Hospital (CVPH) - University of Vermont Health NetworkHistorical data only. New data is currently not available.

 

Report an Outage

Service disruptions are classified and handled by scope of impact:

      • Urgent: A full system outage. A status update and estimated resolution time will be provided within one hour, and every four hours thereafter until the issue is resolved.
      • High Priority: A localized impact. A daily update (business days only) will be provided if the issue is not resolved on the same business day.

 

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