Posted on: December 7, 2017

Earlier this year, we sent out a survey to everyone participating in Hixny’s health information exchange (HIE). To the 539 of you who responded: Thank you!

Every time we do one of these surveys, the information you provide feeds conversation among our member representatives and our board members. In this case, the results of the survey provided a foundation for the board’s annual strategy session in May—which then set up the annual business plan that we are currently developing for implementation in 2018.

We’ve asked quite a few different types of questions over time, trying to gauge information and perceptions from the field that can help us understand how Hixny is being used, where we’re doing well and where we can improve.

This year, we focused on your experiences—as users—with Hixny. We looked especially at how the types of organizations you represent, and your roles, determined the way you used Hixny and what you think of the HIE in general.

What we learned is that there are big differences in who uses the information that is (or should be) available through Hixny, for what purposes, and how they access that data. Over the next three posts, I’ll dig into three of the findings that really caught our attention:

Users accessing Hixny through integrated systems reported few problems—but for those who get access through our online portal, logging in has been the biggest barrier to using Hixny to date; we have a solution.

Phone, fax and specialized systems are still used much more than Hixny to access data, which likely requires a change of habits.

Admin-side users are more likely to use Hixny than clinicians, despite the proven value of HIEs in patient care.

Overall, though, we’re encouraged by what we see as incremental steps toward full engagement with the HIE. The board took away useful information that helped prioritize our plans for the coming year. We appreciate the time you took to offer your feedback

Hixny will be performing extended maintenance beginning Thursday, December 31 through Friday, January 1. During this time, all services
will be impacted and unavailable—including access to the provider portal.
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The annual SHIN-NY survey is live!

If you receive an invitation from SHIN-NY@norc.org, please take a few minutes to respond—
your input makes it possible for us to continue improving.
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