As part of New York State’s restructuring of funding for health information exchanges (HIEs), Hixny has been awarded a contract to expand the availability of our extensive encounter alerts statewide.
How extensive? I pulled the data this week and more than 7 million of these alerts have flowed through Hixny in the last 12 months. Nearly 667,000 were in July 2025 alone.
We’re very proud to announce that these alerts are now live and available to providers and members of the healthcare community in all corners of the state—free of charge, in most cases.
We’re making it easy
The alerts:
- Are triggered by ER, inpatient admissions, and related events that flow through the Statewide Health Information Network for New York (SHIN-NY).
- Are directly delivered through the patient’s chart in any one of the many electronic health records systems (EHRs) that Hixny serves, supporting providers’ preferred workflows. In fact, Hixny participants already receive these alerts through the Hixny Snapshot app embedded in their EHRs.
- Do not require any integration with Hixny, and work alongside all other HIEs.
- Do not require any additional patient consent or disclosures.
- Cost nothing to providers who accept Medicaid payment for any of their patients (those who don’t accept Medicaid will pay a nominal system access fee).
It’s all about workflow optimization
For as long as I’ve been working with the SHIN-NY, its efforts at reform have always been driven by a broad goal to improve provider workflow in the interest of improving patient care quality. The goal is to get critical, decision-driving information in front of providers at the point of care so they can make the best, most-informed choices possible for their patients.
That’s why Hixny evolved away from a fully self-contained platform several years ago. Our decision to use SMART on FHIR technology and actionable information inside providers’ established EHRs and facility workflows? It’s not an experiment. It’s a response.
Hixny-led focus groups bring our development team together with eastern New York’s healthcare providers and care manager professionals to get first-hand information on specific patient care priorities and workflow needs. We’re grateful to the many who are going beyond giving feedback and actively working with us to envision and develop tools that solve problems effectively and with an eye toward future growth.
One example? Our providers—both in small practices and large hospital systems—have told us for years they don’t want more platforms. More login credentials and more passwords to manage is not making their jobs easier. Instead, a single-sign-on (SSO) solution saves time and effort. So, that’s where we’ve put our focus.
We’re making all SHIN-NY information, including encounter alerts, available as broadly as possible within an extensive field of EHRs and using an SSO to the broadest extent allowed by third-party data providers.
We get it. You’re not interested in whose name is on it or what it looks like. You’re interested in whether it can work using the tools you’ve already invested in. And we’re not interested in convincing you a one-size-fits-all approach is best for you or your patients. We’re interested in putting the information you find most useful into your workflow.
Want alerts delivered directly to your EHR? We’ve got that (at no cost to you).
Want access to New York state resources—like an 1115 waiver-approved screening tool and the state’s prescription monitoring database—directly from a patient record within your EHR? We have that, too (again, at no cost to you).
Looking to view comprehensive statewide data in an organized format with critical information highlighted for you in your EHR? You guessed it, we also have that.
By developing tools with the input of healthcare providers, we’re only delivering the information you want to the place you’re working every day. And we’re committed to continue doing it that way, remaining aligned to the statewide goal of improving workflow in the interest of improving patient care quality.
