Posted on: December 11, 2017

Tools like Hixny For You, Hixny’s online patient portal, allow individuals to view, download and transmit their medical records.  So how can you use this or other patient portals offered by providers to verify the accuracy of information in your record?

Here are three steps you can take:

1. If you don’t have access to your electronic data, create a patient portal account

Most providers offer online patient portals that allow you to perform various activities including viewing your medical records online. This can include reviewing recent lab results or your medication history among other things. These accounts are typically free to patients, so ask your provider at your next visit if they offer a portal and sign-up if they offer one. If the provider doesn’t offer a portal or if you want to see all your medical information in one location, you can sign up for a free Hixny For You account by downloading and filling out the enrollment form..

2. Review the information and note any discrepancies

Data in your medical record may be updated each time you are treated by a provider. Like any data system, your medical record could contain errors or incomplete information.  So, take the time to review your records regularly and note anything that seems incorrect or incomplete in your record. It is important to know that Hixny is not authorized to make changes to the record only the provider creating the record can do that.

3. Speak with your provider about any concerns

At your next appointment bring your records and ask your provider or their staff about any notes you have made and have them confirm the accuracy of the information. If they agree that something in your record is incorrect, ask them to correct it in their records. Once they have corrected the issue it may take time for the corrections to appear in your online record, so check back occasionally to see if the changes have been made.

Hixny will be performing extended maintenance beginning Thursday, December 31 through Friday, January 1. During this time, all services
will be impacted and unavailable—including access to the provider portal.