If you have questions about Hixny, here’s how you can reach us.

Hixny User Support

Live support is available during normal business hours, Monday through Friday, from 9:00am to 5:00pm (except holidays).

To report a system outage and emergency support (available 24/7) if you are unable to use the system.

  • 518-640-0021 Ext. 3

To setup a new user account for existing participants, please contact us at:

To Inquire About Participating in Hixny

Providers and organizations interested in participating in Hixny.

Media Inquiries

Office Location

  • 80 Wolf Rd, Suite 500
    Albany, NY 12205
    Phone: 518-640-0021
    Fax: 518-640-0024

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