Talk to us

What to expect next

• This form will be submitted to support@hixny.org.
• You should expect a response within 1 business day.
  • Routine requests (consent, logins, password resets, etc.).
  • Technical Support: The issue will be triaged before we respond with an estimated resolution date if more time is needed; we'll follow up weekly through completion.
  • We will reach out to request additional information, such as protected health information (PHI), that we may need to resolve the issue.
• If you prefer to call:
  • Routine issues are usually resolved during your call.
  • Technical support is triaged during your call, then proceeds as above.